'Fix this' Target shoppers demand over self-checkout issue that leaves store 'looking like Walmart' | 3V98ZFG | 2024-05-12 17:08:01
TARGET shoppers are being tested as they stand in long checkout lines to purchase a few items.
Ranting on social media about shopping trips gone wrong, some compared the checkout experience to long wait times at Walmart.
Lengthy checkout lines with few workers available have set off Target shoppers across the US.
Despite complaints about self-checkout, some customers are even yearning for the kiosks back.
"Why is the self-checkout lane closed?" questioned one user on X, the website formerly known as Twitter.
"These lines [are] looking like Walmart. Girl fix this. I have three items," he continued.
The shopper said his five-minute trip turned into a 25-minute one because there were only two lanes open, with lines extending into the women's section.
Target responded to the post and said it's "prioritizing full-service check lanes to support [its] guests during the entire day and intends to open Express Self-Checkout to support busier times."
But many customers would classify their trips as happening in busy times, with another describing a 35-minute wait in line.
Posting from Jansen Beach in Portland, Oregon, another user described a line that was 26 people deep "with only one checkout person."
"You decided you didn't want people going through self-checkout," he continued. "And you are confused when people just walk out with stuff."
Meanwhile, a Target shopper in El Cajon, California posted a picture of the scene at their store.
<!-- End of Brightcove Player --> "Once again. 10-15 people in every open line and self-checkout closed," he said.
The customer described self-checkout as "four lanes that move faster than any manned station" but "closed every single time and in no seemingly logical time frame either."
Target once again responded to the shopper, explaining that self-checkouts are open during busiest times, but that these times "might not be convenient for everyone."
The U.S. Sun reached out to Target in a request for comment.
SHIFTS AT THE SELF-CHECKOUT
Complaints are flying amid recent changes by the big box retailer to curb theft and prevent long lines at the self-checkout.
<p class="article__content--intro"> In April, Target launched its first-ever paid membership program, Target Circle 360. </p> </div> </div> Many Targets across the US have implemented a 10 items or less policy at the kiosks — one many shoppers haven't taken to since its inception.
One shopper said they were kicked out of line for trying to scan 12 items instead of 10 and forced to wait in a long checkout line.
Meanwhile, others are annoyed by the lack of assistance at the kiosks, with some saying their stores lack attendants at the self-checkout.
Another new policy at the store set an age limit for who can shop alone.
Plus, Walmart made a controversial change that has some refusing to use self-checkout machines.
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